Returns and Exchanges
Zipper-Boots does not accept size or model exchanges. You will need to make a return and place a new order.
REQUIREMENTS TO MAKE A RETURN
Any product purchased on the Zipper-Boots website can be returned within a maximum period of 15 natural days from the date of receipt of the product.
The product must be returned in perfect condition. Free shipping and returns in Spain, Portugal and Europe zone 1 (for other countries see our shipping table).
The following requirements must be met for Zipper-Boots to accept a return:
- Return of the product in perfect condition.
- That the product is returned in the same condition in which it was delivered, including the product box and the initial contents of the box (boots and extra canes, if purchased).
Zipper-Boots shall have the right to refuse any return in the event that the above requirements are not met.
Within 24 working hours a courier will pick up the package at the address indicated in the order. If the courier is unable to pick up the package because he is absent, the customer must deposit the package at the courier's office in his area (Zipper-Boots will provide the address). One pick-up per order will be arranged free of charge. If a second pick-up is requested on the same order, the shipping costs will be charged to the customer. Once the return is approved, you must send the package via the postal service you consider convenient to the address:
REFUND OF THE AMOUNT
Once the product is received and reviewed, when the return has been approved and authorized, you will receive a confirmation email indicating that the amount of the product(s) to be returned will be credited using the same payment method used. The initial shipping costs and taxes and / or customs will not be refunded. The amount will be reflected in your account within approximately 7-10 working days from the moment you have received the return confirmation email and depending on the conditions of each bank.
Shipments to destinations requiring customs clearance may require an additional day.
How do I make a return?
To initiate the return, simply click on "Return" next to the product you wish to return (if you wish to return more than one product you can select it in the next step). We will then guide you step by step through the entire process.
Do I have to pay for my return?
Will a courier come to pick up my return?
When will I receive my refund?
Once we receive your return, we will check it and immediately issue a refund. Usually, we make the refund within 4-5 working days.